The dilemma
Most AI does too little. Or too much.
Too little
Chatbots don't add enough value.
Deflects tickets. Nothing else. Customers feel the ceiling, support workload stays the same.
Too much
Autonomous agents go too far.
Acts without supervision. Compliance exposure. No audit trail. Procurement says no.
Right amount
UNLESS does the work, safely.
From sales to support, for the entire customer lifetime. Customers get real help. Auditors get their trail.
The customer-facing side
The face your customers meet.
One AI agent and the help center it auto-generates - both front-of-house, both built from the same Living Knowledge. Tickets deflected, revenue captured, CSAT lifts.
- 01 Customer Agent
- AI assistance, AI search, AI procedures. Deflects tickets, captures revenue, lifts CSAT - across acquisition, retention, expansion, and support.
- 02 Help Center
- Auto-generated from your Living Knowledge. Served inside the agent, the assistant, and as a public help center. Content ops drop to near-zero.
The team-facing side
The co-pilot your team runs on.
A team co-pilot inside the helpdesk your team already uses. Drafts replies, surfaces customer context, leaves a full audit trail behind every action - and every override feeds the system's Living Knowledge back to the customer-facing side.
- 03 Team Assistant
- Works inside the helpdesk your team already uses. Cuts time-to-resolve, drafts replies in your tone, and leaves a per-decision audit trail any DPO or auditor can read.
- 04 Team Feedback
- The same surface your support team uses to submit new content suggestions - and to vet automated content changes before they go live. Every override and every accepted suggestion feeds Living Knowledge, so the customer-facing agent gets sharper with every shift.
The system
Three senses, one mind.
Living Knowledge, Living Memory, and Living Context - the three senses every Unless agent runs on. One mind, three feeds: what it knows, who it's talking to, where it's acting.
- Living Knowledge
- What the agent knows. Your business, continuously restructured and rewritten into one non-ambiguous Library.
- Living Memory
- Who the agent is talking to. Preferences, history, sentiment, goals - private per customer. Unites structured data and working memory.
- Living Context
- Where the agent is acting. Your current page, CRM, billing, ERP, support tools, custom APIs - connected and aware.
01
02
03
The flywheel
Train. Test. Deploy. Analyze.
Four phases, one loop, always closing. Every interaction the deployed agent has is feedback into the next training cycle, sharpening the answers customers see and the actions the agent is allowed to take.
Compliance
Built for Europe.
Customer spotlight
Trusted by European leaders.
"Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands."
Janne Katajamäki, Head of Integration, Automation and AI at Visma
- 30+
- Visma companies covered
- 4
- Weeks to first deployment
- 512%
- Observed return on investment
The numbers
10M+ resolutions. Proven at scale.
64%
Content ops automated
Knowledge maintenance that used to take a team now runs on autopilot.
71%
Average efficiency gain
Measured across team productivity before and after deployment.
78%
Ticket deflection rate
Average across all customer touchpoints, from sales to support.
37%
Outside of office hours
Resolved without human involvement, around the clock.
News
Latest from Unless.
How Visma Enterprise AS accelerated AI adoption with Unless
When AI becomes the standard: Inside Visma Enterprise AS’s self-service transformation
Changelog
The Unless team shares what they are working on so you can stay up to date on all new features, improvements, and fixes.
Kontek is deflecting thousands of tickets with AI
Meet Sally: Kontek’s AI support colleague in a complex regulatory landscape
Frequently asked questions
What is Unless?
Unless is one AI Customer Agent built for regulated European businesses. The agent covers Acquisition, Retention, Expansion, and Support, and it generates a public Help Center from the same Living Knowledge that powers every conversation. One agent, one memory, full audit trail.
What does "one agent for every moment" actually mean?
Most AI tools cover one slice of the journey, usually support tickets. Unless covers the whole journey with a single agent. The agent qualifies on your marketing site, watches churn signals in your product, catches upsell signals early, and resolves tickets across every helpdesk. The customer never starts over.
How is Unless different from a chatbot or an autonomous agent?
A chatbot does too little, an autonomous agent does too much. Unless sits in the middle. The agent does real work across the whole lifecycle, but never takes irreversible action without a human approving the boundary first. Customers get help, your auditor gets the receipts.
What are the three senses behind the agent?
Living Knowledge is what the agent knows about your business. Living Memory is who the agent is talking to. Living Context is where the agent is acting. Without all three, an AI either makes things up or stays generic.
How does Unless handle compliance?
Compliance is built into the architecture, not bolted on afterwards. Personal data stays in the EU, the Privacy Vault tokenizes sensitive identifiers before any model sees them, and every agent decision leaves an audit trail. The platform is configurable for GDPR, DORA, ISO 42001, the EU AI Act, and entities supervised by BaFin and AFM.
What results do customers see?
Customers on Unless see an average 78% ticket deflection, 71% efficiency gain across their teams, and 64% of content operations automated. Observed first-year ROI lands at 512%. The pilot puts these numbers on your own data inside four weeks.
How fast can we go live?
The first agent is usually live within four weeks. On Fixed, that four-week window is run as a free guided onboarding pilot on your own data. You connect a couple of sources, watch the Help Center build itself from Living Knowledge, and launch on a single moment. Expansion to the other moments happens once the first numbers land.
Where does the agent run?
The Customer Agent runs anywhere your customers are: your marketing site, your product, your portal, your help center, and your existing helpdesk. The Team Assistant runs inside the helpdesk your team already uses. Same brain, same Living Knowledge, every surface.
What is the pricing model?
Two equal-weight plans, one outcome metric. Flex is €0.99 per outcome with a 100-outcome monthly floor. Fixed is €1,999 per month with up to 5,000 outcomes included, all Flex modules bundled, and a free one-month pilot when you start. An outcome is a resolution or a clean hand-off to a human.
Does Unless replace anything we run?
The agent sits on top of what you already run, with one exception: most teams drop their help center vendor once the Help Center generates itself from Living Knowledge. That alone saves €40-120K per year. Everything else, from CRM and helpdesk to ERP and content sources, stays where it is.
One agent. Every moment. You stay in control.
What part of your customer journey is your current AI not touching?