Integrate the team assistant with Salesforce
Configure Salesforce custom fields to your environments and optional topics in Unless.
Solutions
Cover the entire customer journey
Pick the AI pattern that fits where your customers actually need help — from public discovery to internal team co-pilots.
Acquisition
Increase conversion rates and reduce the amount of incoming support tickets.
Retention and upsells
Improve retention, supercharge sales expansion, and deflect support tickets.
Self-service support
Offer your customers 24/7 support, in websites or client portal.
Co-pilot for support teams
Reduce support ticket handling time in customer support teams.
Features
One-stop-shop for your AI solution
Everything you need to ship AI in production — from no-code components to enterprise governance, all on one compliant foundation.
Agentic AI
Combine AI assistance, semantic search, and agentic tasks for 24/7 support.
No-code management
Easy UI integration with 20+ templates, automated AI training, and clear insights.
Integrates anywhere
Unlock your existing business systems with any of our 50+ connectors.
Privacy and security
Benefit from enterprise-grade privacy protection for European sectors.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
After Zorgdomein deployed Unless, patient self-service surged within weeks.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in a complex regulatory landscape.
Resources
Resources and support
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Read how to get started of find advanced guides to help you using our platform.
Security and compliance
Privacy protection measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized implementation examples for every stage of the customer lifecycle.
Pricing
Subscription plans
Transparent plans for every team size — start with a free pilot, scale to enterprise with a phased implementation plan.
High level plan overview
Our subscription plans cover your entire user journey with three use cases.
Additional services
We offer premium support, custom development and integrations.
Compare plans
Choose the right subscription plan with this feature comparison table.
Frequently asked questions
Check out the list of what others asked our sales reps.
Learn
Help center
Search our help center to get started and learn about Unless and how to use AI assistants in customer success.
Measure success
Learn how to analyze your goals, track results, and make the most of your visitor personas.
read more
Recent articles
How to add and review tasks
Find out how you can add and review tasks in Unless, quickly filling any knowledge gaps.
Unless system and dashboard glossary
Understand Unless with this comprehensive guide to the terminology used across our system and dashboard.
A step-by-step guide to define business goals before implementing AI
Set your business up for AI success—learn how to define clear goals before implementing Unless in your organization.
Preparing your organization for AI: roles and functions
Discover the essential roles your team needs to successfully implement and manage an Unless AI project from start to finish.
Conducting critical reviews: security and privacy considerations
Ensure security and compliance by understanding which risks Unless covers for you - and which your organization must manage.
ROI and TCO calculation: measuring financial impact of AI with Unless
Quickly assess the true financial impact of AI in customer support with ROI and TCO calculators designed for Unless users.
Configure the user experience of your AI
Customize your AI's persona, response length, supported languages, layout, and so much more.
Integrate the team assistant with Freshdesk
Configure Freshdesk groups to your environments and optional topics in Unless.
How to add an AI starter button
Find out how to add a starter button to your website or dashboard for users to interact with your AI.
Integrate the team assistant with Hubspot
Configure Hubspot pipelines to your environments and optional topics in Unless.
Integrate the team assistant with Zendesk
Configure Zendesk brands to your environments and optional topics in Unless.
Frequently asked questions
What can I find in the Unless help center?
The Unless help center provides guides and best practices for configuring AI assistants, training your AI, connecting integrations, and monitoring performance. You will also find articles on privacy, governance, and how to use Unless to support customer success across acquisition, retention, sales expansion, and support.
Who is the help center for?
The help center is designed for AI managers, customer success and support teams, digital and product owners, and technical admins. Each section focuses on a different role, from hands-on configuration and content management to integration setup and strategic planning for AI in customer success.
Where should I start if I am new to Unless?
If you are new to Unless, start with the getting started and AI overview articles, which explain how to connect your content, configure your first assistants, and launch a small use case. From there, you can explore sections on integrations, quality control, and strategic planning to expand AI across more customer journeys.
How do I train and configure our AI assistants?
You can train and configure AI assistants by selecting trusted sources, defining prompts and guardrails, and adjusting behavior in the dashboard. The AI-related help articles walk you through grounding content, reviewing conversations, managing tasks, and tuning assistants for different lifecycle stages and audiences.
How do I connect Unless to our existing tools?
To connect Unless to your existing tools, such as CRMs, ticketing systems, knowledge bases, or portals, follow the integration guides in the help center. These articles explain prerequisites, authentication, data scopes, and how to use connected systems inside AI assistants, team co-pilots, and workflows.
Where can I see how our AI is performing?
You can view AI performance in the insights and performance sections of the dashboard, which are documented in the help center. These guides show how to track usage, deflection, satisfaction, and business impact, and how to use this data to improve experiences across acquisition, retention, expansion, and support.
How does Unless handle privacy and compliance in the product?
The help center includes articles on security and privacy considerations, data locations, cookies and tracking, and how AI uses customer data. These resources explain how to configure Unless in a way that supports GDPR, DORA, and EU AI Act requirements while still delivering useful AI assistance.
What if I cannot find the answer to my question in the help center?
If you cannot find the answer you need, you can reach out to the Unless team using the contact options in the help center or on the contact page. Depending on your plan, you may also have direct access to an account manager or customer success contact who can help with product questions and new AI use cases.
We're here to help
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.