Solutions
Cover the entire customer journey
Pick the AI pattern that fits where your customers actually need help — from public discovery to internal team co-pilots.
Increase conversion rates and reduce the amount of incoming support tickets.
Improve retention, supercharge sales expansion, and deflect support tickets.
Offer your customers 24/7 support, in websites or client portal.
Reduce support ticket handling time in customer support teams.
Features
One-stop-shop for your AI solution
Everything you need to ship AI in production — from no-code components to enterprise governance, all on one compliant foundation.
Combine AI assistance, semantic search, and agentic tasks for 24/7 support.
Easy UI integration with 20+ templates, automated AI training, and clear insights.
Unlock your existing business systems with any of our 50+ connectors.
Benefit from enterprise-grade privacy protection for European sectors.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
After Zorgdomein deployed Unless, patient self-service surged within weeks.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in a complex regulatory landscape.
Resources
Resources and support
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Read how to get started of find advanced guides to help you using our platform.
Privacy protection measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized implementation examples for every stage of the customer lifecycle.
Pricing
Subscription plans
Transparent plans for every team size — start with a free pilot, scale to enterprise with a phased implementation plan.
Our subscription plans cover your entire user journey with three use cases.
We offer premium support, custom development and integrations.
Choose the right subscription plan with this feature comparison table.
Check out the list of what others asked our sales reps.
Customers
The choice of leaders
Trusted by clients across industries for reliability, security, and continuous innovation. Join our community of customer advocates.
Featured spotlight
“Using the AI platform of Unless has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands.”
More than 30 Visma companies already use Unless to provide AI assistance on their websites and products, helping out customers much faster than before.
This reduces the number of support tickets reaching their teams. They also use internal AI co-pilots to cut down case-handling time.
- Group companies
- 30+
- Deflection
- 58%
- Efficiency gain
- 71%
When compliance matters
Our platform is designed for the strictest standards of the most regulated industries in the European Union, with privacy and security as our main priority.
Case study · ERP & resource management
Visma Enterprise AS is Norway's leading provider of ERP and resource management solutions, serving 300+ organizations across the public and private sector. With Unless, they launched AI-powered search and chat in weeks — handling up to 22,000 AI responses and 44,000 searches per month while cutting support ticket volume.
“Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.”
Case study · Payroll & HR
Kontek, a leading provider of payroll and HR systems in Sweden, was looking to elevate its customer support experience by integrating an AI-powered knowledge assistant directly into its product. Inspired by positive feedback from other Visma companies, they partnered with Unless to bring this vision to life.
“When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise.”
Case study · Healthcare
ZorgDomein is a leading digital healthcare platform in the Netherlands, connecting healthcare providers and patients. Their patient portal has been enhanced with the AI of Unless, with great success.
“As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks.”
Case study · Financial services
Visma | Onguard is a market leader in innovative solutions for order-to-cash. Users in more than 50 countries worldwide use their platform daily, with support operations powered by the AI solutions of Unless.
“It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience.”
The compliant choice
Natively European, our platform provides full support for GDPR, the EU AI Act, and future decisions by the European Union.
- Customer queries resolved
- 100M+
- Support ticket deflection rate
- 58%
- Requests outside of office hours
- 37%
- Average efficiency gain
- 71%
Frequently asked questions
What types of organizations use Unless today?
Unless is used by financial services firms, insurance companies, pension providers, HR platforms, and other regulated businesses across Europe. These organizations use the platform to scale customer success with AI, simplify complex portals, and give their teams AI co-pilots — all while meeting the strictest EU compliance requirements.
What results have customers seen after deploying Unless AI agents across the lifecycle?
Customers report 58% average ticket deflection, 31% faster resolution times, and 500% observed ROI in the first year. They also see higher portal and product adoption, smoother onboarding and renewals, and stronger net retention — with AI leaders achieving 3.8× the performance of companies that delay adoption.
How do customers typically roll out Unless across their journeys and teams?
Most customers start with one or two high-impact journeys and then extend AI assistance to other areas like new products, additional portals, or internal tools for success and sales. This step-by-step rollout helps them learn, refine governance, and build confidence in AI across the organization.
Why do regulated organizations pick Unless over more generic AI solutions?
Regulated organizations choose Unless because it combines strong compliance and data controls with practical AI capabilities across the customer lifecycle. They value that the platform is designed for their risk and audit needs, and that it can be governed jointly by digital, customer success, sales, support, and risk teams.
How does Unless support long-term partnerships with its customers?
Unless builds long-term partnerships by offering ongoing optimization, product input loops, and support for new use cases as customer needs change. This helps enterprises keep their AI-powered customer success aligned with new regulations, products, and customer expectations.
Reach out for a personal demo
See our platform in action
Talk to our team about your use case and get a tailored walkthrough of how Unless can automate and scale your customer success workflows.