Internal knowledge copilot for support teams
Let internal teams query your own knowledge in natural language and get grounded, consistent answers fast.
Solutions
Cover the entire customer journey
Pick the AI pattern that fits where your customers actually need help — from public discovery to internal team co-pilots.
Acquisition
Increase conversion rates and reduce the amount of incoming support tickets.
Retention and upsells
Improve retention, supercharge sales expansion, and deflect support tickets.
Self-service support
Offer your customers 24/7 support, in websites or client portal.
Co-pilot for support teams
Reduce support ticket handling time in customer support teams.
Features
One-stop-shop for your AI solution
Everything you need to ship AI in production — from no-code components to enterprise governance, all on one compliant foundation.
Agentic AI
Combine AI assistance, semantic search, and agentic tasks for 24/7 support.
No-code management
Easy UI integration with 20+ templates, automated AI training, and clear insights.
Integrates anywhere
Unlock your existing business systems with any of our 50+ connectors.
Privacy and security
Benefit from enterprise-grade privacy protection for European sectors.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS
Norway's leading ERP — modernized self-service with Unless.
Helping patients
After Zorgdomein deployed Unless, patient self-service surged within weeks.
Enhancing credit software
Financial service Onguard powers their support operations with Unless.
Ticket deflection at scale
Meet Sally, Kontek’s AI support colleague in a complex regulatory landscape.
Resources
Resources and support
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center
Read how to get started of find advanced guides to help you using our platform.
Security and compliance
Privacy protection measures, security by design, and compliance guidelines.
Developer documentation
Find reference documentation for the javascript API.
The Unless cookbook
Bite-sized implementation examples for every stage of the customer lifecycle.
Pricing
Subscription plans
Transparent plans for every team size — start with a free pilot, scale to enterprise with a phased implementation plan.
High level plan overview
Our subscription plans cover your entire user journey with three use cases.
Additional services
We offer premium support, custom development and integrations.
Compare plans
Choose the right subscription plan with this feature comparison table.
Frequently asked questions
Check out the list of what others asked our sales reps.
Get inspired
Cookbook
A collection of workflows that you can apply when using AI assistance for customer success.
Retention
Keeping users engaged and successful over time so they continue using and renewing the product.
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Sales expansion
Growing account value by encouraging upgrades, add-ons, or wider adoption within the customer’s organization.
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Support
Helping users resolve issues and questions efficiently to maintain trust and satisfaction.
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Recent articles
Troubleshooting and FAQ resolution agent
Let AI handle repetitive tier-1 questions so human teams can focus on complex and sensitive cases.
Expansion signal router
Capture expansion hints from everyday interactions and turn them into routed, actionable opportunities.
Cross-sell advisor for adjacent products
Suggest adjacent products based on actual usage patterns so cross-sell ideas match how customers already work.
Usage-based upsells and upgrades
Recommend upgrades based on real usage and milestones so upsell offers feel timely, relevant, and low-pressure.
Multilingual policy explainer
Explain complex policies and changes in multiple languages while keeping wording aligned with your official source content.
Churn signals and health scores
Turn conversations and behavior into clear churn signals so teams can act before customers decide to leave.
New feature and change explainer copilot
Explain product updates and regulatory changes in context so users understand what changed and what they should do next.
In-portal task and journey guidance assistant
Offer contextual AI help inside your portal so users can complete tasks and understand screens without leaving the page.
Conversational landing page optimization
Add conversational guidance to critical landing pages so visitors can complete complex flows with fewer doubts and drop-offs.
Real-time qualification and lead routing
Turn “Contact us” moments into smart conversations that qualify visitors and route them to the right team in real time.
Regulatory-safe product and plan fit navigator
Help visitors explore suitable plans while AI quietly enforces your eligibility and risk rules in the background.
Intelligent product discovery assistant
An intelligent product discovery assistant guides each visitor to the right product or plan through a short, safe, AI-led conversation.
Reach out for a personal demo
See our platform in action
Talk to our team about your use case and get a tailored walkthrough of how Unless can automate and scale your customer success workflows.