Transcript
Looking back, a lot has happened for Unless in the past 12 months. Early 2024, experts predicted that within a decade, generative AI would add up to a trillion Euro to the European market, mostly in customer operations. But so far, the reality is different.
By now, only 33% of European companies have started AI projects, and 90% of those remain in the experimental phase. Key sectors like healthcare and finance show the biggest gap between potential and actual use, leaving open a major business opportunity.
Why is this happening?
For starters, there’s a giant skill gap in Europe. Making AI work in real settings is much harder than it seems when you do a simple pilot.
Secondly, companies often spread their resources too thin across small projects, expecting AI to work like magic dust, rather than redesigning an entire value chain for real return on investment.
Plus, and here is the kicker, regulatory uncertainty - about the compliance of existing AI solutions with EU laws - is blocking large investments.
That’s why Unless launched a platform for AI assistance, tailored for regulated markets in the EU, like finance, healthcare, and insurance.
Instant integration technology lets you quickly add no-code AI solutions to your systems and client-facing products. Our end-to-end solution trains and deploys AI assistants to reduce support workloads across several use cases at the same time. And… we ensure bullet-proof compliance with EU regulations.
In short, you can innovate instantly, without loosing sleep over it. And you wouldn’t be the first.
For example, this year, we rolled out our platform to major clients like Visma Group. Over 20 of their companies use our AI Assistants already, reducing support tickets from clients and increasing support team efficiency.
What does 2025 hold? We’re addressing the real challenge—turning team knowledge into accessible resources. Soon, we’ll launch the Sentient Knowledge Base. It will replace all traditional documentation and onboarding tools with an autonomous, empathic AI presence in your digital spaces.
So, here’s to 2025. I’m looking forward to it!
