Solutions

Cover the entire customer journey

Pick the AI pattern that fits where your customers actually need help — from public discovery to internal team co-pilots.

Acquisition

Increase conversion rates and reduce the amount of incoming support tickets.

Retention and upsells

Improve retention, supercharge sales expansion, and deflect support tickets.

Self-service support

Offer your customers 24/7 support, in websites or client portal.

Co-pilot for support teams

Reduce support ticket handling time in customer support teams.

Features

One-stop-shop for your AI solution

Everything you need to ship AI in production — from no-code components to enterprise governance, all on one compliant foundation.

Agentic AI

Combine AI assistance, semantic search, and agentic tasks for 24/7 support.

No-code management

Easy UI integration with 20+ templates, automated AI training, and clear insights.

Integrates anywhere

Unlock your existing business systems with any of our 50+ connectors.

Privacy and security

Benefit from enterprise-grade privacy protection for European sectors.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.

Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

After Zorgdomein deployed Unless, patient self-service surged within weeks.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in a complex regulatory landscape.

Resources

Resources and support

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.

Help center

Read how to get started of find advanced guides to help you using our platform.

Security and compliance

Privacy protection measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized implementation examples for every stage of the customer lifecycle.

Pricing

Subscription plans

Transparent plans for every team size — start with a free pilot, scale to enterprise with a phased implementation plan.

High level plan overview

Our subscription plans cover your entire user journey with three use cases.

Additional services

We offer premium support, custom development and integrations.

Compare plans

Choose the right subscription plan with this feature comparison table.

Frequently asked questions

Check out the list of what others asked our sales reps.

Blog

AI assistance for customer success in highly-regulated industries

Seamlessly integrate AI-driven conversational search, ensuring rapid, compliant, and hassle-free customer success.

Play

Updated 10 January 2024

Transcript

Hey there!

This is a message for those of you who operate in regulatory-heavy industries like finance or healthcare. If your customer support team is running on overdrive, your dashboard confuses your customers, and your website just has too much information to digest - then I've got some game-changing news for you.

I'm here to tell you how AI could be the solution that your organization needs to tackle a fundamental challenge: ensuring customer success in a heavily-regulated environment.

To be good at Customer Success, it is super important to provide rapid answers to user queries, no matter where or when. Now, imagine being able to throw any question at your knowledge base, 24/7, and get an instant answer. AI can make that a reality.

But, and there's always a but, slapping a thin layer around a Large Language Model won't cut it in the European Union. With its strict rules for transparency, security, data governance, and privacy, your entire delivery chain must be compliant.

And that’s difficult. That’s why many enterprise projects end up stuck in pilots or delayed by costly consultants, leaving organizations like yours in a situation that they can’t win.

But don’t worry. When we spotted this gap in the market, we decided to build feature delivery technology to solve this problem for you.

The result? UNLESS provides a no-code, omnichannel conversational search platform, specifically designed for European enterprises in highly regulated industries. And the best thing: the implementation effort is almost a walk in the park. Your internal teams and your customers will love it.

And what’s in it for you? Well, using UNLESS translates to not just a faster turnaround time for requests but also a significant reduction in the number of customer cases on your plate. So, why wait?

Join us and unleash the power of AI-driven conversational search in your organization!

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