Solutions
Cover the entire customer journey
Pick the AI pattern that fits where your customers actually need help — from public discovery to internal team co-pilots.
Increase conversion rates and reduce the amount of incoming support tickets.
Improve retention, supercharge sales expansion, and deflect support tickets.
Offer your customers 24/7 support, in websites or client portal.
Reduce support ticket handling time in customer support teams.
Features
One-stop-shop for your AI solution
Everything you need to ship AI in production — from no-code components to enterprise governance, all on one compliant foundation.
Combine AI assistance, semantic search, and agentic tasks for 24/7 support.
Easy UI integration with 20+ templates, automated AI training, and clear insights.
Unlock your existing business systems with any of our 50+ connectors.
Benefit from enterprise-grade privacy protection for European sectors.
Customers
Trusted by leaders
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
After Zorgdomein deployed Unless, patient self-service surged within weeks.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in a complex regulatory landscape.
Resources
Resources and support
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Read how to get started of find advanced guides to help you using our platform.
Privacy protection measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized implementation examples for every stage of the customer lifecycle.
Pricing
Subscription plans
Transparent plans for every team size — start with a free pilot, scale to enterprise with a phased implementation plan.
Our subscription plans cover your entire user journey with three use cases.
We offer premium support, custom development and integrations.
Choose the right subscription plan with this feature comparison table.
Check out the list of what others asked our sales reps.
Features
Data and privacy
Find out how we deal with privacy when you visit our website or when you and your users interact with our platform.
Here for the first time?
Find out how we deal with privacy when you visit our website or use our applications as a visitor, and how we deal with cookies in our system.
For our customers
Read our terms and conditions, find the Data Processing Addendum, a security addendum, and other privacy resources.
General compliance
For our code of conduct and compliance controls, check out this section.
Privacy protection overview
As a quick introduction, here are some of the key concepts that we handle when dealing with privacy.
- Cookieless by default.
- By default, our system doesn't use cookies. However, for audience segmentation, personalization, and A/B testing, cookies may be required. In that case, you should connect your consent mechanism to our Consent API.
- Separation of personal data and system data.
- By default, Unless filters all Personally Identifiable Data from user input and AI training data. However, after consent or with legitimate interest, some customers may submit third-party data. We store this data in Europe only, in a protected "privacy vault".
- Privacy vault.
- Our data privacy vault technology isolates, protects, and governs sensitive customer data. Tokenization replaces sensitive data with tokens, providing an extra layer of security. Sensitive data is stored in the vault, while de-identified data is used in other cloud storage and downstream services like the AI models.
Frequently asked questions
How does Unless protect personal data and sensitive business information?
Unless protects personal data and sensitive information with encryption in transit and at rest, strict access controls, and data minimization. You decide what data is processed by AI agents in each journey, and you can limit visibility and usage to specific environments and channels.
How does Unless help organizations comply with GDPR, DORA, and the EU AI Act?
Unless provides tools and documentation to help you meet GDPR, DORA, and EU AI Act requirements, including logging, governance, and data residency options. The platform is designed so you can demonstrate control over training data, model behavior, and risk mitigation to auditors and regulators.
What data governance and access control capabilities does Unless offer?
Data governance in Unless includes curated source selection, topic-level separation, and audience-based access rules. You can define which content can be used by which agents, and restrict sensitive data from being surfaced or used in certain automations or lifecycle stages.
How are security, resilience, and availability handled in the Unless platform?
Unless uses hardened infrastructure, network protections, and secure compute environments to run AI workloads. The platform is designed for high availability and resilience, with monitoring and incident procedures that align with enterprise expectations in regulated sectors.
How does Unless manage AI models from a privacy perspective?
Unless controls how prompts, inputs, and outputs flow to models and ensures that customer data is not used to train public models. Any use of third-party AI services is governed by clear data processing rules and contracts so that privacy and compliance obligations are respected.
Where can we learn more about Unless’s data protection, audits, and certifications?
You can learn more about data protection, security practices, and certifications by consulting the data and privacy resources provided by Unless and speaking with the team. They can walk you through architecture, controls, and reports that support your internal and external audit needs.
We're here to help
Quick responses if you have an issue. Feel free to ask us anything — or ask our conversational AI a question.