Context
When training your AI, you can use different data sources. Out of the box, we can ingest your website content, you can upload PDFs, and manually create FAQ entries. Now with our direct Zoho Desk integration, it is possible to directly pull knowledge base articles from Zoho Desk and use them as training material for your AI.
Key benefits
- Better data quality: A website import always has some clutter like the navigation, footer, links etc. Using the integration, we only receive the exact content of your article resulting in better quality content.
Install instructions
Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Zoho Desk integration. This will open a popup where you can connect your Zoho Desk account and set up the integration. Once the integration is active, you'll find a new "Add Zoho Desk articles" option in the "Add training source" dropdown in the AI zone.
